Website SCG Connected
Job Objective
To ensure we are regularly communicating with clients while exceeding their expectations.
To effectively provision and communication the agreed solution delivery for Telephone and Data products.
Co-ordination of internal and external resource
Raising Purchase Orders and ordering materials to be sent to customers
Liaising with networks on provisioning orders
Raising or adding all aspects of the project billing to CRM
Skills and competencies required
- Positive can-do attitude
- Strong customer service skills
- Strong communication skills
- Comprehensive industry knowledge
- Great attention to detail
- IT Literate
- Decision making skills
- Proven problem-solving attitude
- Ability to coach others.
- Ideal candidate will have a Project Management background, previous experience in a problem-solving environment with a high interest in technology and innovation.
List of key tasks:
- Ensure all new and post-sale orders are dealt with efficiently and in a time manor
- To ensure we are regularly communicating with clients while exceeding their expectations.
- Maximise efficiency
- Ensure constant improvement of customer experience and Service Delivery knowledge.
- Manage process for communicating service affecting issues to the organisation and our clients.
Duties shall include but not be limited to the following:
- Maintain relationships with key partners, ensuring we provide a unified service from supplier to client.
- Develop, implement, and maintain procedures of best practices and standards.
- Understand analysis reports and analysis of the team
- Identify own training requirements.
