Website SCG Midlands
As a Telecommunications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in telecoms or IT support with a desire to learn new skills and progress in their career.
Job Objective
- Excellent customer service skills, exceeding customer expectations.
- Using Supplier Portals to manage systems and faults.
- Responsible for generating, monitoring, and handling customer requests, issues, and fault reports.
- Provide support to the technical lead on installation projects.
- Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions.
- Produce detailed technical documentation on system installation and support procedures.
- Providing customer training
Skills and competencies required
- Understanding of VoIP, SIP, RTP, TCP & UDP protocols, Layer 2 and 3 routing, VLAN’s, QoS DNS, DHCP, LAN’s & WAN’s and familiarity with using diagnostics tools such as Wireshark.
- Experience and or Knowledge of telecommunications solutions including call center and call recording applications. For example, Gamma Horizon/call center, Microsoft Teams, Splicecom, Wildix and NEC – full training provided where necessary.
- Minimum of 2 years IT or Telecoms support experience.
- Strong interpersonal and communications skills, both in person and online.
- Excellent problem-solving, attention to detail and analytical skills.
- Experience in high-volume, fast-paced environments requiring teamwork and flexibility.
- Ability to track and keep projects on schedule, manage tight deadlines, and shift priorities at a moment’s notice.
- Full UK driving license.
Position Details
- Full time permanent – Monday to Friday
- Hours outlined in your Contract of employment
- Holidays outlined in your Contract of employment
- Overtime outlined in your Contract of employment
- 24/7 Cover rotation
