Website SCG Connected
Southern Communications Limited [part of the Southern Communications Group] is a well-established and rapidly expanding company in the telecommunications industry, providing B2B solutions. We pride ourselves on placing a huge focus on the welfare of our employees, fostering a collaborative and inclusive environment where everybody has the opportunity to grow.
The Role:
The primary function of this role is to ensure our customers are billed accurately and on-time each month. This role will assist in the population and amending of our customer invoice charges and ensure these are kept up to date, along with handling incoming customer queries following the monthly invoices.
Job Objectives:
- Adding, removing and editing customer charges
- Handling the setup of new customer accounts and ensuring the charges align to the customers signed agreement
- Ensuring that the process prior to billing being required has been completed fully
- Work with internal teams to streamline processes
- Supporting in the Bill Run
- Running and maintaining customer reports
- Creating ad-hoc bespoke reports based on Customer billing data
Skills and competencies required:
- Strong attention to detail
- Works well on own initiative
- Strong analytic skills with a tenacious personality
- Completer finisher, able to take a task and follow it to the end without close supervision
- Strong sense of ownership
- Good communication to be able to verbalise findings and suggest solutions
- Polite and well mannered
- Confident happy personality, prepared to be innovative
- High level of numeracy and literacy
- Ability to work under time pressure and towards challenging targets
- Must be able to prioritise and manage their workload
- Have the ability to adapt to changing timelines
- Microsoft Office suite
- Educated to degree level
List of key tasks:
- Adding, amending and removing customer billing charges
- Updating invoices with additional information e.g Purchase Order Numbers, Sub-Sites
- Keeping customers preferences up to date
- Highlight to other departments areas of improvement
- Reporting work
- Bill Run tasks
- Responsible for upholding the quality management systems in line with ISO:9001 and internally documented practises.
Duties shall include but not be limited to the following:
- Training and development of other team members
- Training and development of other departments
- Develop, implement, and maintain procedures of best practices and standards.
- Identify own training requirements.
- Reporting
Benefits:
- Collaborative and inclusive work environment
- In-house professional development and training
- Work from home (meet in South West regional office twice a month)
- Full UK employment benefits (paid holidays, pension etc.)
- Day of your birthday off
Quality & information security management:
Companies in the group hold accreditations for ISO:9001 and ISO:27001. All employees are responsible as an integral part of their role to uphold the Quality Management Systems in line with ISO:9001 and the Information Security Management Systems in line with ISO:27001 and the internally documented practices.
