Website Southern Communications Group
Office: Basingstoke
Reporting to: Billing Manager and Director of Management Information Systems (MIS)
The primary function of this role is to ensure our customers are billed accurately and on-time each month. This role will assist in the population and amending of our customer invoice charges and ensure these are kept up to date, along with handling incoming customer queries following the monthly invoices.
Objectives:
- Adding, removing and editing customer charges
- Handling the setup of new customer accounts and ensuring the charges align to the customers signed agreement
- Ensuring that the process prior to billing being required has been completed fully
- Work with internal teams to streamline processes
- Supporting in the Bill Run
- Running and maintaining customer reports
- Creating ad-hoc bespoke reports based on Customer billing data
Required Skills:
- Strong attention to detail
- Works well on own initiative
- Strong analytic skills with a tenacious personality
- Completer finisher, able to take a task and follow it to the end without close supervision
- Strong sense of ownership
- Good communication to be able to verbalise findings and suggest solutions
- Polite and well mannered
- Confident happy personality, prepared to be innovative
- High level of numeracy and literacy
- Ability to work under time pressure and towards challenging targets
- Must be able to prioritise and manage their workload
- Have the ability to adapt to changing timelines
- Microsoft Office suite
- Educated to degree level
